MoveGB Reviews

After a week of a £1 trial, they snatched £55 from my card. The ad promised just £1.99 weekly after the trial, but instead, they threw me onto the priciest plan and charged whatever they felt like just a week after I signed up. I attempted to shut down my account entirely, but I can't find that option anywhere.

The advertisement claims ‘Give it a go for £1, then only £1.99 per week’—sounds appealing, right? Wrong! You end up signing up for this so-called ‘fantastic’ offer, and they snatch £55 from your bank account. This isn’t made clear on their site! When I tried reaching out via email and phone, guess what? No reply, how surprising!

There are a few major problems:
- Limited activities available (at least in Bristol). They have a bunch of taster options like gyms, yoga classes, and swimming pools, but that’s pretty much it. Just so you know, you can snag a free taster at those spots if you show up in person; no need for movegb.
- They claim to have climbing, mountain biking, and other fun stuff, but often you can’t book through movegb (which makes it kinda useless). For instance, I couldn’t secure a climbing session via movegb, so I had to reach out directly to the climbing venue, and naturally, I couldn’t use my movegb wallet to pay.
- If you load cash into your wallet and can’t spend it, don’t expect a refund (as per their Terms and Conditions).
- I can’t use the funds in my wallet for my monthly membership fees.
- There’s no way to freeze my membership (the website doesn’t offer that option, even though they say it’s possible).
- They take ages to get back to you when you reach out, and I never got a satisfactory resolution.
- Another frustrating experience I had:
Last August, I signed up for moveGB. I found a paddleboarding deal that was cheaper through them, so I loaded money into my movegb wallet to pay. But then, the booking system had issues, and I ended up paying directly at the venue.

MoveGB is a total lifesaver for me. It keeps me engaged in staying active, and I have all the info I need to pick a class or activity, fast, right at my fingertips. I just love it!

This crew offers an incredible level of service... super friendly and professional, always going the extra mile to assist. Their app and booking system are fantastic, plus there’s a ton of classes available! It really simplifies the process of trying new activities and shaking up your fitness routine!!

I signed up for the trial to see if I could get back on track with a healthier way of living. And guess what? It worked! Now, I'm all in with the full subscription and hitting three sessions a week. I even try out some extra sessions here and there. I'm really enjoying it; I'm way happier and feel a ton better than before. Plus, it’s saved me a bunch of cash.

Absolutely awful... just steer clear! I can't remember ever signing up, and I canceled my membership half a year back. When I tried to log in again, they reused my card info without my okay and are still charging me. It's a total scam and definitely not reliable.

This is definitely a scam.

I set up my account some time back, but then I got hurt and had to pause my membership. They told me I could pick it back up later, which I did, but with everything else happening, I still haven't been able to attend any classes or activities.
Even after the team assured me that my account wouldn't be billed after the renewal date on August 16th, I still got charged again.

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They have reached out since then and are trying to fix the problem.

Update: MoveGB reached out to me after my last review and offered to waive the two-week cancellation period before renewal. Their customer service was solid, so I decided to raise my rating.

I've used this service a handful of times over the years, but it’s become increasingly tricky with fewer options available. The renewal date falls after the actual cancellation window, and they’re always pushing for an upgrade. It can be misleading, making it seem like you’re paying weekly when they actually charge for a whole month.

I've been a MoveGB user for quite a while and I've consistently been wowed by their service.

When my situation shifted and it became more logical to sign up for a gym on my own, their support crew went above and beyond to ensure the switch was smooth.

Honestly, I’ve got nothing but good vibes about them.

The MoveGB crew really knows how to deliver great customer service. They're always quick, friendly, and ready to assist. Big thanks to everyone for your daily dedication to supporting folks who might be facing challenges.

I just began my journey with MoveGB, and I gotta say, it’s been fantastic so far. I'm really loving it. Matt from customer service is just awesome. He was super helpful and resolved the problem I faced when a class got canceled. He went above and beyond. A solid 10 out of 10. I'm thrilled!

I’m really into movegb!! Over the past nearly five years, I’ve discovered tons of new activities nearby. Honestly, I can’t picture my life without my membership to movegb!

I signed up for a £1 trial that lasted a week, but I soon discovered that it didn’t cover gym access. I had to 'upgrade' to a £24 monthly plan, which only gives me 1 'free' gym session each week. That’s just 4 sessions a month, which is a total scam! I ended up canceling my membership, ditching the middleman (movegb), and joined my local gym for unlimited access for just an extra six quid! Move GB just isn’t my thing!

Once a fantastic experience, but over the last few years, they've jacked up the prices significantly and taken away many of the enjoyable activities. The main issue with this review is that they seem to go out of their way to conceal this from customers, tricking folks into believing they can enjoy the better activities, only to find out at the last moment that it’s just a brief session or you gotta cough up extra cash for each visit.